Complaints Process

This policy outlines the process for submitting formal complaints regarding a member of The Norwich Radical team.

This policy can apply to actions both taken within an individual’s actions dealings as a member of The Norwich Radical team  and further afield — on social media and in wider situations. While diversity of opinion and discussion around issues are valued, this should never supersede the values of safety, inclusivity and professionalism.

The following people may be subject to the complaints policy:

  • Members of The Norwich Radical Editorial Team
  • Members of The Norwich Radical regular contributors team.
  • Members of The Norwich Radical Executive Committee

This policy seeks to deal with matters related to the conduct, behaviours and actions of members of The Norwich Radical team. The policy does not seek to address questions of the effectiveness of any member of the team’s work outputs, which are handled directly by the Editorial Team and the Executive Committee. Accountability processes exist for the purpose of addressing concerns of the effectiveness of a team member, either in their production of content for the publication,their editorial decisions, or their political actions through the democratic processes outlined through the constitution and byelaws.

Complaints Procedure:

A formal complaint may be made to any member of the Editorial Team or a member of the Executive Committee. The formal complaint shall be made in written form, outlining the individual about whom the complaint relates and the offense it is believed they have committed and written testimony as to the nature of the alleged offense. On receipt of the complaint, the relevant Editor or Executive Committee member shall respond to the complainant within 7 working days, informing them of how the complaint will be addressed. The following actions may then be taken by the recipient of the complaint:

  • Assembling a panel made up of the recipient of the complaint, at least one Co-Editor and at least one Executive Committee member to conduct an investigation into the complaint. The panel will ensure that they allow space for both the complainant and the individual being complained about are offered the opportunity to produce evidence and testimony relating to the complaint. In the event that no Executive Committee members are currently in office, another member of the Editorial Team may take this place on the panel. Should an investigation be launched, the individual alleged of committing the offense will be suspended from their position within The Norwich Radical team.
  • Request that the parties involved enter a process of informal mediation with a member of the Editorial Team or Executive Committee
  • Conclude that there is not sufficient evidence for the matter to be taken further.

A complaint may be about any number of the following list of inappropriate actions. This list is not exhaustive:

  • A violation of the agreed conduct policy.
  • Instances of bullying, harassment or other forms of abusive behaviour.

The panel reserves the right to take the following actions in relation to a complaint levelled against a member of The Norwich Radical team. The panel may take more than one of these actions:

  • Informal, verbal warnings
  • Formal warnings
  • Requiring the individual to make a formal, written apology to the complainant. The text of the apology shall be approved by the panel.
  • Requiring the complainant and the individual about whom the complaint relates to enter into a process
  • Suspending the individual from The Norwich Radical team.
  • Permanently removing the individual from The Norwich Radical team.

Appeals

If an individual is not satisfied with the outcome of a complaint, they may request an appeal. An appeal must be made in writing within 3 working days of receiving the outcome of the complaint to a member of the Executive Committee or Editorial Team. The appeal request will outline the specific grounds on which they wish to make an appeal. This may consist of, but will not be limited to:

  • Evidence not being taken into account
  • The outcome being too severe, or not severe enough.
  • Unfair prejudices of members of the panel or the recipient of the complaint.

The recipient of the appeal request will conduct an investigation into whether the grounds are legitimate. They may chose to assemble an appeals panel which cannot include any member of the complaints panel in order to conduct this investigation and to cast judgement on the matter.

An appeals panel may take the following decisions:

  • Uphold the original outcome of the complaint
  • Overturn the outcome of the complaint.
  • Revise the actions taken by the complaints panel or recipient of the complaint.